# 1 Appliance Repair Service
Highly Experienced, Trained, Insured, Licensed, (404) 793-7617
Frequently Asked Questions:
Q1: Why you set 2 hours window appointments?
A: We like to give all the time you deserve to diagnose the problem with your appliance or refrigerator properly. In order to do this, we must give you a “2 hour window” because we don’t know how long the appointment before yours will take. We would not like to give you a specific time and then not be able to honor our commitment.
Q2: Is it worth it to fix the old machine or should we just purchase a new one?
A: This is a very good question, and is asked quite often. Unfortunately, the answer is not clear cut. If your appliance or refrigerator is several years old, chances are it was made better than most of the new ones available (including major brands). In most cases, since you know it has been a good appliance, it pays to fix it; especially if a new appliance costs more than a repair. Additionally, many times there are reasons why your appliance stopped working and our technicians can point these things out so that repairs will be required less frequently.
Q3: Can you provide us with an estimate for the repair over the phone?
A: Unfortunately there are usually up to a dozen different reasons why the same symptoms occur.
Without being able to diagnose the appliance, using our knowledge, experience and test equipment, all we can do is guess. Many companies will quote an approximate price over the phone (usually low enough to attract your attention). When their people arrive, you find out that the price is far more than they quoted you over the phone.
Q4: Do you provide evening, weekend or holiday service?
A: Yes, we provide evening, weekend and holiday service with no additional charge.